Refund policy

Return of the product also depends completely on the warranty of the product. We do not accept a random return of products unless there is a quality issue which we cannot solve. If you do return the products randomly, we will not offer any refund.

If you have a quality issue to report, you can write us an email and we will suggest you solutions. If we feel that the issue needs to be checked by the tech team, we will inform you to return and we will offer you a replacement product. We can provide you with the return shipping address of our warehouse based on your location.

• Email: support@keydomstore.com.au

Don’t like the product and want to return it.

According to our warranty policy, if it is not related to product quality problem, and the customer wants to return the product, the customer needs to pay the return shipping cost, as we’re not able to request return shipping label from courier partner at the moment, the return cost need you to check with the courier of Postal service. Once we received the product in our warehouse, we will issue a refund for the product cost only (we will not cover the shipping cost from and to our warehouse).  You can email us and we can provide you with the address to our warehouse where you can return the product.

We may accept returns of goods without incurring a restocking fee if the item(s) meet all the following criteria:

The product has not been opened
The product is returned within 5 business days of purchase

Change of mind returns

Unfortunately we do not accept change of mind returns/refunds once the items packaging has been opened (such as ordering the wrong size product etc).

We may, at our discretion, accept change of mind returns under the following conditions: Within 7 days of purchase, the item must be in the same condition as when received, unworn/unused, in its original packaging, with all factory seals intact. Please note that a 10% restocking fee will apply.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can provide support.

 

Received wrong layout/version

If you find that the product layout or version you have received is not what you ordered, please provide an image of the product and tracking number written/printed on paper.  Email this to us within 7 days after the order has been delivered to you.

  

Order cancellations

If you have notified us of order cancellations, but the product has already been shipped out, you will have to reship the product back to us at your own expense in case you still do not want it. Once it goes out of our warehouse, we cannot cancel your order.

Refunds (if applicable)

We offer refund/replacement only once we have received the product. It generally takes up to 5 working days for the refund to process. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via email.